Account Closure Policies and Procedures FAQ (Students)

This article provides answers to frequently asked questions regarding account closures and transitions for students.

If you need information for faculty, see the article Account Closure Policies and Procedures FAQs (Faculty).

If you need information for staff, see the article Account Closure Policies and Procedures FAQs (Staff).

Students

Account Extensions, Closures, Exemptions, Eligibility, and Current Status

Account Extensions and Closure Exemptions

How can I get an extension or an exemption from account closure?

I'm on a leave of absence. Am I eligible for account services?

I have a Category 2 restriction on my account. Will that affect my eligibility for account services?

I'm on disciplinary leave. May I keep my account services?

Once I return from disciplinary leave, how do I regain my account services?

Account Closure Questions

May I maintain email forwarding once my account closes?

How should I remove my files before my account is closed?

How do I know whether I am eligible to receive alumni or former student services after my account closes?

What services do alumni keep even after account closure?

Appeals Questions

I'm an unregistered student trying to finish my coursework. How can I maintain my account privileges?


The following are common questions about student account closures, transitions, eligibility, restrictions, and account status.

Students should contact their Dean of Students' office for assistance with account extensions and closure exemptions.

Account Extensions and Closure Exemptions

How can I get an extension or an exemption from account closure?

Exemptions and extensions must come from the Registrar's Office. Students who wish to maintain their account services must have an "Active" affiliation. Your Dean of Students' office can assist you in determining which status is appropriate for your situation and provides eligibility for the services you require.

Note: Exemptions are rarely granted, and the account closure process is automated. If you have received account closure notices, you should expect your account to close at the specified time and date unless you have heard otherwise, even if you have filed an appeal.

Account Eligibility and Current Status Questions

Students should contact their Dean of Students' office with questions regarding their current status and service eligibility.

I'm on a leave of absence. Am I eligible for account services?

Yes, students on official LOA status are eligible for up to four quarters of eligibility after their last quarter of active enrollment.

I have a Category 2 restriction on my account. Will that affect my eligibility for account services?

After six months of Category 2 restriction, students are officially withdrawn from the university and the account closure process begins immediately. To reactivate your account follow these steps:

  1. Clear your restriction.
  2. Appeal to your Dean of Students' office to be readmitted to the university.
  3. Once readmitted, notify the Registrar's Office of your change in status and request that your record reflect your active status.
    Note: Some departments' Dean of Students' offices will contact the Registrar's office for you. Please check with your department to be sure.

I'm on disciplinary leave. May I keep my account services?

No, students who hold the status "Barred" may not maintain account services. Please remember that all your files will be deleted when your account closes. You must remove any files you wish to keep before the closure date.

Once I return from disciplinary leave, how do I regain my account services?

Your department will authorize the change in your status to "Active" and you will become eligible to reclaim account services.

Account Closure Questions

IT Services does not determine your account eligibility. You must contact your department to correct your records if you believe you should retain your account.

May I maintain email forwarding once my account closes?

Only alumni of the University may maintain email forwarding once they have left the University.

How should I remove my files before my account is closed?

For guidance on how to save your files, see the articles Preparing for Account Closure and G Suite Account Closure Guide

How do I know whether I am eligible to receive alumni or former student services after my account closes?

In order to receive alumni services (email forwarding, access to the wireless network when on campus, course information in Chalk, and online transcript access), you must have received a degree from the university. All students who completed a credit-bearing class are considered former students and are eligible for online transcript access. Both former students and alumni keep their CNetIDs and passwords in order to access the services for which they are eligible.

What services do alumni keep even after account closure?

University of Chicago alumni retain access to the services listed below:

Note: Alumni may not pay to retain proxy access, email accounts, and other services.

Appeals Questions

I'm an unregistered student trying to finish my coursework. How can I maintain my account privileges?

Students must maintain Active status in order to be eligible for account services. There are many Active student statuses designed to meet various student needs. Please contact your department to see which status is appropriate for your situation and provides eligibility for the services that you require.




Keywords:student_account_closure, student_it_policy   Doc ID:73405
Owner:Astrid F.Group:University of Chicago
Created:2017-05-19 13:22 CDTUpdated:2017-06-19 06:49 CDT
Sites:University of Chicago, University of Chicago - Sandbox
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