Topics Map > University of Chicago > IT Services > Email & Collaboration Tools > Office365

Outlook 2016 for Mac Email FAQ

This article answers some frequently asked questions about Outlook 2016 for Mac.

Help! Outlook won't send any messages!

How can I recover deleted messages?

How do I create a signature?

Why can't I see some of my folders?

Why do my messages from different accounts all go to one inbox?

How do I insert a line in my email to separate two parts?


Help! Outlook won't send any messages!

First, make sure you have installed any Outlook updates, and then make sure you have installed any Apple software updates for your Mac. Install all of the updates, even if they don't seem relevant. This problem is most commonly caused by Safari, so will often provide a resolution. If your problem persists after updating, to the following support articles from Microsoft.

How can I recover deleted messages?

  1. Check to see if your messages are in the deleted items folder.
  2. Select the email or emails and drag them to the desired folder or your Inbox.
  3. You can also right click on the selected emails and choose Move to a folder, create a new folder, or copy the message to another folder.
    Move Email
  4. If your messages are not in your deleted items folder, follow the Restore deleted email messages in Outlook on the Web instructions to recover items up to 14 days old.

How do I create a signature?

Why can't I see some of my folders?

Outlook 2016 for Mac allows you to hide local folders, and this option is turned on by default. If you want to store and access mail, contacts or calendars on your computer, you can disable this:

  1. Click the Outlook menu at the top of the screen and open Preferences.
  2. Click General.
  3. Uncheck Hide On My Computer folders.
    Uncheck Hide on My Comupter Folders
  4. Uncheck Group similar folders, such as Inboxes, from different accounts.

 Why do my messages from different accounts all go to one inbox?

To prevent this, follow the steps above to open the general preferences, and uncheck Group similar folders, such as Inboxes, from different accounts.

How do I insert a line in my email to separate two parts?

On a new line, type three underscores and then press enter. Outlook will automatically insert a line separator.




Keywords:outlook, 2016, mac, email   Doc ID:72253
Owner:Bob C.Group:University of Chicago
Created:2017-03-31 15:58 CDTUpdated:2017-04-19 07:05 CDT
Sites:University of Chicago, University of Chicago - Sandbox
Feedback:  0   0