Topics Map > University of Chicago > IT Services > Accounts, Identity, & Security > Identity Management
Topics Map > University of Chicago > IT Services > Accounts, Identity, & Security > Security
External Contact or Address of Record
This article explains the benefits of having an external contact (also known as address of record) and answers frequently asked questions pertaining to it.
What is an external contact?
An external contact is a contact method that is independent of your CNetID. This can be either a personal email address (i.e., not a uchicago email address) or a cell phone number.
Why should I establish an external contact?
In the event that either we or you suspect that your CNetID and password/passphrase have been compromised, we will need a means of communication that is not dependent on CNetID and password/passphrase. If we used your University email address and your password/passphrase had been stolen, the communications might be intercepted.
If you have established an external contact, you will need to confirm changes to your password/passphrase using an authorization code sent to your external contact email or phone number. This enhances the security of your account by preventing you from being locked out remotely.
How do I set up an external contact?
To set up an external contact, you must visit the Address of Record page. From that page you can view your current external contacts and add or remove addresses. When you add a new external contact, you will need to enter a verification code that will be sent to the specified address.