Topics Map > University of Chicago > IT Services > Email & Collaboration Tools > Email & Calendaring

xMail - Requesting a Shared Mailbox

This article explains what a shared mailbox is and how to request one.

A shared mailbox is a collaborative space in Exchange that allows multiple users to read and send email messages. Shared mailboxes can also be used to provide common calendaring, allowing members of the mailbox to schedule and view events for that group, team or department. Shared mailboxes can be viewed by its members in both and the Outlook client. To manage members of a shared mailbox, ITS leverages Grouper. A Grouper group will be created so that an owner of the shared mailbox can control who has access to the mailbox. By default, xMail shared mailboxes only allow the owner of the mailbox to send messages. In the event other members need to send from the shared mailbox, another group is created to control who can SendAs the mailbox.

To request a shared mailbox please send an email to The following information should be included in your request.

  1. Display Name for the mailbox, how it will appear in the GAL (Global Address List) and a friendly name for the recipients.
  2. List of users CNetIDs that need access to the mailbox. If the list for users that need SendAs rights is different, please provide them.
  3. Whether the emails sent as the shared mailbox should be saved in the Sender’s Sent Items Folder, the Shared Mailbox Sent Items Folder, or both.

Once the shared mailbox is created, we will contact you with the Grouper group name where you can manage the members of the shared mailbox. If you do not have access to please contact

Instructions on managing Grouper groups can be found here:

To access your shared mailbox please follow the instructions in the KB articles below.

Microsoft Outlook 2010, 2013 & 2016

Outlook Web App (OWA)

Keywords:email, calendar, sendas, grouper, outlook, owa   Doc ID:62670
Owner:Joe M.Group:University of Chicago
Created:2016-04-12 10:07 CDTUpdated:2017-04-19 07:14 CDT
Sites:University of Chicago, University of Chicago - Sandbox
Feedback:  0   0