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Mobility - Using Extension Mobility

This article explains Extension Mobility, a feature that allows you to receive and make phone calls with your campus extension number on a different Cisco VoIP phone on campus. It is of particular use for staff who work at different offices on different days of the week.

Extension Mobility Login

Note: Do not create a conflict – the phone being used for extension mobility CANNOT be in extension mobility mode at another phone by someone else.

  1. Go to the phone where you wish to bring up your phone number(s)
  2. Press the services button
  3. Enter the number to the right on the keypad or arrow down and select extension mobility
  4. Log in with CNet/UCHAD ID – this is your UserID
    • When you press a numeric key on the keypad, a text bubble shows all the characters that this key controls. Each press moves to another character option.
    • Press the back arrow << if you make a mistake
  5. Enter the numeric PIN (Pin is 12345 upon initial login)
  6. Press Submit
  7. Press Exit button
  8. Wait for phone to switch to your phone number(s).

Extension Mobility Logout

Note: Before leaving the phone remember to Exit from extension mobility

  1. Press the services button
  2. Enter the number to the right on the keypad or arrow down and select extension mobility
  3. At logout prompt press Yes button
  4. Press Exit button
  5. Wait for phone to switch back to previous numbers.

To Change Your Extension Mobility PIN

  1. Visit
  2. Click Go to My Phone
  3. Log in with your CNet/UCHAD ID and password
  4. Select User Options > User Settings
  5. Current PIN 12345
  6. New PIN (Create new PIN)
  7. Confirm PIN (Create new PIN)
  8. Click Save

Keywords:cisco phone roam   Doc ID:62192
Owner:Kathy C.Group:University of Chicago
Created:2016-03-24 11:18 CSTUpdated:2016-03-25 07:03 CST
Sites:University of Chicago, University of Chicago - Sandbox
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