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Topics Map > University of Chicago > IT Services > Phones & Internet Connections > Wireless

Wireless - Guest Network Common Connection Issues

This article provides examples of common problems that may be encountered by users of the Guest Wireless Network.

The web login page does not come up automatically

The client machine (laptop, tablet, or smartphone) is responsible for triggering the web login page. Some devices are better than others: for example, MacOS and smartphones are able to handle this automatically and no action is required on your part. However, if the web login page does not come up automatically, you will have to manually launch your web browser and got to a website to trigger the login page. For example, you could go to UChicago or Google. This will trigger the web login page where you may enter your guest login credentials.

I am not able to log into the guest wireless network while connected to the wired network

In order to successfully connect and login to the guest network, you need to disconnect from the wired network connection first.

I am not able to log into the guest wireless network while connected to the wireless network

This usually means that your device is unable to get an IP address from the DHCP server. Make sure that you are not accidentally connected to some other network besides the uchicago-guest wi-fi network. Then, turn off wi-fi on your device. After a few minutes, turn your wireless on again. This should force your device to request new IP settings from the server.

See Also




Keywords:GuestNet, guest-network, sponsored, access, uchicago-guest, clearpass   Doc ID:56631
Owner:Brian N.Group:University of Chicago
Created:2015-09-22 11:58 CDTUpdated:2017-04-18 14:21 CDT
Sites:University of Chicago, University of Chicago - Sandbox
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