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Topics Map > University of Chicago > IT Services > Phones & Internet Connections > Wireless

Wireless - Guest Network Common Connection Issues

This article provides examples of common problems that may be encountered by users of the Guest Wireless Network.

The web login page does not come up automatically

The client machine (laptop/smart phone) is responsible for triggering the web login page. Some devices are better than others: for example, MacOS and smart phones are able to handle this automatically and is transparent from the end-user's point of view. If the web login page does not come up automatically, you will have to manually open your web browser and point to an HTTP website to trigger the login page. For example, you could point to "http://www.uchicago.edu", "http://www.google.com". This will trigger the web login page and you must now submit your guest credentials to log in.

I am not able to login to the guest wireless network while connected to the wired network

In order to successfully connect and login to the guest network, you need to first disconnect from the wired network connection.

I am not able to login to the guest wireless network while connected to the wired network

This usually means that your machine/device is not able to get an IP address from the DHCP server. Make sure that you are not accidentally connected to some other network besides the "uchicago-guest" wi-fi network. Then turn off your wi-fi connection/interface and turn it back on after a few minutes that should force your device to request new IP settings.

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Keywords:GuestNet guest-network sponsored access uchicago-guest clearpass   Doc ID:56631
Owner:Rafael S.Group:University of Chicago
Created:2015-09-22 10:58 CSTUpdated:2016-09-12 08:09 CST
Sites:University of Chicago, University of Chicago - Sandbox
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