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Web Conferencing - Adding WebEx Productivity tools to Outlook (Mac and PC Users)

This article explains how to update the WebEx productivity tools in Outlook.

Note: If you do not have administrative rights to your computer, please contact IT desktop support to proceed to the next steps.

PC Users

Uninstall your current Webex productivity tools:

  1. Open Outlook.
  2. On the File tab, click Options.
  3. Click Add-Ins.
  4. In the Manage field, select COM Add-ins. Then click Go.
  5. Select WebEx Productivity Tools.
  6. Click Remove.
  7. Restart your computer.

Add the new productivity tools by visiting the UChicago Webex site.

  1. Click the Meeting Center tab.
  2. Click the Support tab.
  3. Click Downloads.
  4. Select your download option from the drop-down box.
  5. Click Download.

Mac Users

You have two ways to obtain the new productivity tool.

Alert: If you are running Mac version 10.10.4 or older you must use Option 2.

Option 1:

Uninstall your current productivity tools:

  1. Download the uninstaller tool
  2. Double-click Cisco_WebEx_Removal_Tool.dmg in your Downloads folder.
  3. Run the Cisco WebEx Removal Tool
  4. Enter your user credentials to authenticate the tool.
  5. Select All WebEx Software and click Start.
    Note: If you receive an error message after step 5, go to System Preferences > Security & Privacy, and click Open Anyway.
  6. You will see a progress bar while the removal process is running. When the progress bar window disappears, the process is complete.

Add the new productivity tools by visiting the UChicago Webex site.

  1. Click the Meeting Center tab.
  2. Click the Support tab.
  3. Click Downloads.
  4. Select your download option from the drop-down box.
  5. Click Download.

Option 2:

Uninstall your current productivity tools:

  1. Open a Finder window.
  2. Click Applications in the left side bar.
  3. Scroll down to WebEx.
  4. Click and drag the WebEx folder to the trash can.
  5. Right-click the trash can.
  6. Select Empty Trash.
  7. Restart your Mac.

Add the new productivity tools by visiting the UChicago Webex site:

  1. Click the Meeting Center tab.
  2. Click the Support tab.
  3. Click Downloads.
  4. Select your download option from the drop-down box.
  5. Click Download.



Keywords:webex, conference   Doc ID:55832
Owner:Kathy C.Group:University of Chicago
Created:2015-09-01 15:51 CDTUpdated:2017-04-12 09:33 CDT
Sites:University of Chicago, University of Chicago - Sandbox
Feedback:  2   1