Topics Map > University of Chicago > IT Services > Email & Collaboration Tools > Conferencing > Web Conferencing

Web Conferencing - Adding WebEx Productivity tools to Outlook (Mac and PC Users)

This article explains how to update the WebEx productivity tools in Outlook.

If you need to install the new Productivity tools please follow the guide below.

Note: If you do not have admin rights to your computer please contact your IT desktop support to proceed to the next steps.


PC Users

Uninstall your current Productivity Tools by following the steps below

  1. Open Outlook
  2. Select File > Options
  3. Select Add-Ins
  4. Next to "Manage" make sure "COM Add-ins" is selected in the box. Then click Go
  5. Select WebEx Productivity Tools
  6. Click Remove
  7. Restart your computer
  8. Add the new Productivity Tools by visiting your webex site and following the below instructions.
    1. Click the Meeting Center tab
    2. Click the Support tab
    3. Click Downloads
    4. Select your download option from the drop-down box
    5. Click Download

Mac Users

You have two options to obtain the new productivity tool

Option 1: Uninstall your current Productivity Tools by following the steps below

  1. Click here to download the uninstaller tool

    *Please note: If you are running Mac version 10.10.4 or older you will need to skip to Option 2
  2. Double-click on Cisco_WebEx_Removal_Tool.dmg in your Downloads folder.
  3. Run the Cisco WebEx Removal Tool
    *Please note: If you receive an error message after step 5, go to System Preferences > Security & Privacy, and click Open Anyway.
  4. Enter your user credentials to authenticate the tool
  5. Select "All WebEx Software" and click Start
  6. A progress bar will display while the removal process is running. Once the progress bar window disappears, the process is complete.
  7. Add the new Productivity Tools by visiting your webex site and following the below instructions.
    1. Click the Meeting Center tab
    2. Click the Support tab
    3. Click Downloads
    4. Select your download option from the drop-down box
    5. Click Download

Option 2: Uninstall your current Productivity Tools by following the steps below

  1. Open a Finder window.
  2. Click Applications in the left side bar
  3. Scroll down to "WebEx"
  4. Click and drag the WebEx folder to the trash can
  5. Right-click your trash can
  6. Select Empty Trash
  7. Restart your Mac
  8. Add the new Productivity Tools by visiting your webex site and following the below instructions.
    1. Click the Meeting Center tab
    2. Click the Support tab
    3. Click Downloads
    4. Select your download option from the drop-down box
    5. Click Download



Keywords:webex conference   Doc ID:55832
Owner:Kathy C.Group:University of Chicago
Created:2015-09-01 14:51 CSTUpdated:2016-09-06 10:53 CST
Sites:University of Chicago, University of Chicago - Sandbox
Feedback:  1   1