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CNet Password Change Troubleshooting - UCAD-Joined Windows Machines

This document explains how to resolve the issue some users may experience when changing their CNet passwords on Windows-based machines that are joined to UCAD.

UCAD-Joined Windows Machines

This document explains how to resolve an issue some users may experience when changing their CNet passwords on Windows-based machines that are joined to the UCAD network.

Unsure if your computer is joined to this network? This is typically recognizable by your computer’s login screen, showing that you log in to ADLOCAL, as shown below (your individual screen could vary):

login screen example

Managed Windows Computers

Windows computers may have login issues if:

  • you log in to ADLOCAL on that computer and work from home, are traveling, or are otherwise out of the office
  • you log in to ADLOCAL on that computer, but it doesn’t have a connection to the Internet

Your new CNet password will not work on computers fitting into the above categories, and you will need to use your old CNet password to log into the computer. This behavior is by design and is actually a feature of the Windows operating system — it stores a copy of your old password in case you lose access to the Internet or are working remotely.

The following solutions have been developed and tested for solving this issue. Please choose the one that best matches your setup:

After changing your password for an on-campus wireless-only computer:

  1. Log in to the computer using your old CNet password.
  2. Once logged in, use your new password to re-authenticate and re-join uchicago-secure wireless network.
  3. Lock the Windows screen by pressing CTRL+ALT+DELETE, then selecting LOCK.
  4. Unlock the screen using your new password.
  5. If the unlock succeeds, reboot the computer.
  6. After the reboot, you can now log in with the new password.

If there is no screen lock, reboot the computer instead. This should have the same effect.

After changing your password for a remotely accessed computer:

  1. Log in to the computer using your old CNet password.
  2. Once logged in, open the campus VPN (cVPN - Cisco AnyConnect) and connect using your new password.
  3. Lock the Windows screen by pressing CTRL+ALT+DELETE, then selecting Lock.
  4. Unlock the screen using your new password.
  5. If the unlock succeeds, reboot the computer.
  6. After the reboot, you can now log in with your new password.

Before changing your password for a remotely accessed computer:

  1. Log in to the computer using your old CNet password.
  2. Once logged in, open the campus VPN (cVPN - Cisco AnyConnect) and connect.
  3. Visit cnet.uchicago.edu and change your password
  4. Wait 15 minutes to allow Windows to synchronize the password change.
  5. Lock the Windows screen by pressing CTRL+ALT+DELETE, then selecting Lock.
  6. Unlock the screen using your new password. If the unlock does not work with your new password, wait an additional five minutes.
  7. If the unlock succeeds, reboot the computer.
  8. After the reboot, you can now log in with your new password.

If these steps do not work, please contact your local IT support staff for assistance at 773-702-5800.




Keywords:ADLOCAL, lock, unlock   Doc ID:45047
Owner:Astrid F.Group:University of Chicago
Created:2014-11-17 14:18 CDTUpdated:2017-04-05 09:02 CDT
Sites:University of Chicago, University of Chicago - Sandbox
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