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CNetID - Password Change Campaign
This article explains the University of Chicago Password Refresh Campaign.
In Fall 2014, the University of Chicago launched a Password Refresh Campaign. The campaign requires individuals who have not changed their CNet password in the past 12 months to do so using updated password complexity standards that will make passwords more secure.
Why You Are Being Asked to Change Your Password
Requiring people to change their passwords regularly is not only best practice for secure applications, but is also one of the simplest ways to help people maintain ownership of their identity. It protects you and the University from phishing and hacking attempts.
If You Receive a Notice Stating that You Must Change Your Password
Individuals who receive the official notification to change their password can do so by following the steps below.
Before you begin
- If your smartphone or tablet is synced to your UChicago email account, be sure to switch it to airplane mode.
- Close your email application (such as Microsoft Outlook) on your computer.
These precautions keep your phone, tablet, or laptop from attempting to access a service using your old password. This will help prevent you from being locked out of your account as you change your password.
To change your password
- Navigate to the CNetID Overview page
- Select Change your CNetID password, even if you’ve forgotten it
- Verify that you are the account owner by providing your current CNetID and password
- Create your new password using a minimum of 12 characters for complex passwords
- OR -
- Create a password using a minimum 19 character passphrase. The CNetID passphrase is a simple sentence that is an alternative to the CNetID password and functions identically to a CNetID password. A passphrase (for example: "I slipped On a Pink Banana Peel") relies on length instead of complexity for security. (For more information on choosing a good password, complex password or passphrase, see the Choosing Good Passwords or Passphrases article).
- Retype your new password or passphrase to confirm
- Click Submit
You will receive a confirmation email regarding your new password or passphrase, with a recommendation that you change your password or passphrase annually. An Outlook reminder will be attached for your convenience.
After you change your password
- If your smartphone or tablet is synced to your UChicago email account, change your password in your account settings on your device.(Not applicable to Booth students.)
- If your smartphone or tablet connects to the uchicago-secure or eduroam wireless networks, update your password in the associated wifi profile.
- If your laptop connects to the uchicago-secure or eduroam wireless network, update your password in the associated wifi profile.
- If your laptop is synced to your xMail account via Outlook or another mail application, change your password in your account settings. (You may be immediately prompted to do so upon opening.)
- If you experience any delay in being able to use your new password, please wait for a few minutes and try again. Delays are generally due to cached information in your computer or device, and take a few moments to resolve themselves.
- If you experience password sync issues with a computer joined to the University of Chicago network (e.g., ADLOCAL), follow these troubleshooting steps, or contact the Service Desk for additional support.
- If you use a password manager such as Lastpass, 1password, Keepass, or a similar service, remember to update your stored passwords.
- You should not allow your browser to save passwords that are used to access confidential data. It is recommended that you use a password manager service such as Lastpass instead.
If You Do Not Change Your Password
Please note: Faculty, academic, and VIP accounts will not be locked as part of this campaign.
Individuals who receive the official notification to change their password will be sent several notifications, including:
- a reminder email that provides a password change deadline
- a final reminder the day before your password change deadline
If you do not change your CNetID password by the deadline provided, you will be locked out of any application that requires a CNetID login. This may include (but is not limited to) University email, Chalk, my.UChicago Portal, and local applications administered by a department, division, or academic unit.
If You Are Locked Out of Your CNet Account
If you fail to change your password by the deadline provided, you will be locked out of your CNet account. To gain access, you must contact the IT Service Desk at 773-702-5800.
When you call the IT Service Desk, you will be asked to authenticate yourself as the account owner by validating your identity. Once you have been authenticated, the IT Service Desk agent will provide you with a special code, which you must use to complete your password change.
If You Do Not Remember Your Current Password
Go to the Get a New CNet Password page and provide the requested information - except for the password - and you will be prompted for the answer to your question.
Choosing Good Passwords
For advice on how to create strong passwords, visit our Choosing Good Passwords or Passphrases article.