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ServiceNow (ITSM) - How to Access Self-Service as a Non-ITIL User

This article explains how an ITIL user can view the ServiceNow interface available to non-ITIL users.

  1. Log on to ServiceNow as per usual (see Document 60521 is unavailable at this time. ).
  2. Go to https://uchicago.service-now.com/itservices/

This will allow you to view (and use) the self-service portal available to non-ITIL users. The primary difference you will see is if you use the "Check Status" option; your ITIL privileges will leak through at that level, and you will see more information and options in the resulting list than a non-ITIL user sees.




Keywords:service_now, servicenow, incident, trouble, tickets, ITIL, login, log_in, logon, logoff, log_off,   Doc ID:36632
Owner:Daniel R.Group:University of Chicago
Created:2014-01-22 18:25 CDTUpdated:2017-05-05 13:25 CDT
Sites:University of Chicago, University of Chicago - Sandbox
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