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ServiceNow (ITSM) - How to Access Self-Service as a Non-ITIL User

This article explains how an ITIL user can view the ServiceNow interface available to non-ITIL users.

  1. Log on to ServiceNow as per usual (see Document 60521 is unavailable at this time. ).
  2. Go to

This will allow you to view (and use) the self-service portal available to non-ITIL users. The primary difference you will see is if you use the "Check Status" option; your ITIL privileges will leak through at that level, and you will see more information and options in the resulting list than a non-ITIL user sees.

Keywords:service_now, servicenow, incident, trouble, tickets, ITIL, login, log_in, logon, logoff, log_off,   Doc ID:36632
Owner:Daniel R.Group:University of Chicago
Created:2014-01-22 18:25 CDTUpdated:2017-05-05 13:25 CDT
Sites:University of Chicago, University of Chicago - Sandbox
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