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File Sharing - Restoring a File or Folder on Tank

This article explains how to restore a file, a folder or a series of files on Tank.

Why would you need to restore a file?

  • You know someone deleted a file or folder accidentally.
  • You need a version of the file, or some or all of the contents of an entire folder from a few days or few weeks prior.
  • You can't find the file or folder but know it was there.

If the file or folder you are looking for isn't where it is supposed to be, STOP. Search for the file or folder name at the top of the share you are connected to first. We have often seen files or folders moved into other folders by accident. By doing this first, you won't have to restore the file from backup and cause potential confusion with multiple copies of the file.

How do I look for a missing file?

Finding a file in Mac OS:

  • First, if you haven't already, mount your share. If you're not sure how, read this article before continuing.
  • For the purposes of this document, I've mounted a share called Demonstration.
    • Substitute the Demonstration Share with your Department's share name on Tank.
  • Open a Finder window and select your share. In the upper-right, locate the field with a magnifying glass, this is the search tool called Spotlight.
    The share mounted on a Mac

  • I've entered the keyword brian in the Spotlight search field and selected the Demonstration share in the bar just below.
    • By default, a search is done on "This Mac", but we just want the share called "Demonstration".
  • The search results show that BrianDoe.txt was in a folder inside the Demonstration share called Myfolder 20120131 (the full path is located at the bottom of the window).
    search results of file found

  • IMPORTANT!! Although you can find missing Tank files on your Mac, you can't restore from the Mac. So if your search is successful, you'll need to gain access to a computer running Windows to do restore the file. If your department or group only runs Mac OS, contact your local IT department or IT Services to restore a file for you.

Finding a file in Windows:

  • Open your share on your PC. If you're not sure how, read this article before continuing.
  • For the purposes of this document, I've opened a share called Demonstration.
    • Substitute the Demonstration Share with your Department's share name on Tank.
  • In the upper-right, locate the field with a magnifying glass to enter your search keywords.
    My Share

  • I've entered the keyword Brian in the search field and it began looking right away.
    • By default, a search is done within the folder you are in, so don't browse to sub-folders or your search will likely fail.
  • The search results show that BrianDoe.txt was in a folder inside the Demonstration share called Myfolder 20120131 (the full path is located below the results).
    search results of file found
  • If no results are found, confirm one last time with your co-workers if the file is really supposed to be where you were told it was.
  • You don't need to restore the file now. But on the chance that you do, read on!

Restoring a File (Windows Only)

  • IMPORTANT! Don't overwrite existing files without checking with your co-workers to ensure they need to be restored in the first place. If you are in doubt, create a new sub-folder called restored and copy the files there so as to not disturb the other files/folders.
  • Open your share on your PC, If you're not sure how, read this article before continuing.
    My Share

  • Right-click on the file or folder and click Properties.
    Right Click the File or Folder

  • Click on the Previous Versions tab.
  • Select the version of the file or folder you want to restore and click OK. (In this example, I'm selecting the version from the June 9th.)
    Pick the version of the file or folder you want to restore.  In this case, a folder or its contents.

  • A new window opens containing all the files in the folder from June 9th. You can see that, in the address bar, the folder name contains the date it was backed up. Normally you see the folder name without a date.
    previous version

  • I've stacked the windows in the image below. The top window is the original window and the bottom window is the new one showing the previous version.
  • You see that the file JohnDoe.txt exists in the backup window. I want to restore this version of the file from June 9th, so I just drag it into the window above.
    31320-005

  • Here's the end result - I now have my missing file back!
    restored file
  • At this point,
    • You can restore all, or some, of the files in this backup folder from June 9th.
    • You can go up one folder in each window and restore the whole folder "MyFolder 20120131" by dragging it over.

Reverting to an earlier version of the File (Windows Only)

What if the file exists but you want to revert back to a version without the changes you made this morning, yesterday or last week?

  • Right-click on the file and click Properties.
    Restore File Version

    • Click on the Previous Versions tab.
    • Select the version of the file you want to restore. (In the example below, I'm selecting the last time it was modified. I had changed this file just yesterday so this is the only other version there is.)
    • You can choose Open, then edit and save it.
    • You can choose Copy to copy this version of the file anywhere you like.
    • Or you can choose Restore.... restoring this version will REPLACE the current version.
      Lost and FOUND

    • After clicking Restore, you'll be asked to confirm.
      Are you sure?

    • A confirmation message appears when your restore was successful.
      restore confirmation

Restoring a File Not Listed Under Previous Versions

So you've done all of the above and still can't find your file. We MAY have it backed up on another server.

This option is the last resort, so try the above before going this route.

  • Contact the IT Services Service Desk and inform them that you have tried to find and restore a missing file/folder with previous versions and haven't been able to do so. Request that we restore the file via other means.
    • You'll be asked whether you tried using Previous Versions or searching for the file.
    • It can take anywhere from 24 to 72 hours to retrieve a file from this method, so please use this as a last resort.

See Also:




Keywords:Restore backup share   Doc ID:31320
Owner:Dan K.Group:University of Chicago
Created:2013-07-01 12:54 CSTUpdated:2017-01-06 12:30 CST
Sites:University of Chicago, University of Chicago - Sandbox
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