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Using Windows Remote Assistance (Windows 7)

This article explains how to start a Remote Assistance session in Windows 7. Although not used by the ITS Service Desk, some local IT groups at the University of Chicago may use this to aid in troubleshooting support issues. Please note, not all support groups may have the Remote Assistance functionality enabled on machines they support.

Follow these steps to initiate a Windows Remote Assistance session:

  • Click the Start button
  • In “Search Programs and Files” enter Windows Remote Assistance and press Enter
  • When Remote Assistance program starts, select Invite someone you trust to help you
    remote assistance window

  • If you use Outlook (or another email program setup under Windows), select Use e-mail to send an invitation, otherwise select Save this invitation as a file and send the file to the support person you are working with.
    remote assistance window

  • Remote Assistance starts your email program.
    remote assistance window

  • Enter the email address of the support person you are working with in the To field, and click Send
    remote assistance email

  • Once the email is sent, a password is displayed, call or advise the support person when they ask for it so they can connect to your computer
    remote assistance password

  • Approve the incoming support connection when it starts. Follow the support person's instructions as needed

Keywords:support help   Doc ID:31113
Owner:James I.Group:University of Chicago
Created:2013-06-21 13:06 CSTUpdated:2013-06-26 06:43 CST
Sites:University of Chicago, University of Chicago - Sandbox
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