Topics Map > University of Chicago > IT Services > Phones & Internet Connections > Voice > VoIP phones
VoIP - Joint Support Ticket Flow and Escalations
This article should be referenced by Tier 1-3 ITS or CBIS staff supporting Voice Technologies or VoIP services.
The attachment provides the recommended ticket flow and escalation for VoIP products and services delivered to University of Chicago Medicine with joint support provided by CBIS Data and Wireless Networking or Clinical Engineering.
The following attachment summarizes the Severity Levels and how they may apply to Voice and VoIP Services.