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VoIP - Joint Support Ticket Flow and Escalations

This article should be referenced by Tier 1-3 ITS or CBIS staff supporting Voice Technologies or VoIP services.

The attachment provides the recommended ticket flow and escalation for VoIP products and services delivered to University of Chicago Medicine with joint support provided by CBIS Data and Wireless Networking or Clinical Engineering.

Joint VoIP Support

The following attachment summarizes the Severity Levels and how they may apply to Voice and VoIP Services.

Severity Levels Summary

Keywords:CBIS, Clinical_Call_Manager, Voice, Clinical_Engineering, tier, CCM   Doc ID:27983
Owner:Kathy C.Group:University of Chicago
Created:2013-01-09 16:15 CDTUpdated:2017-03-21 08:07 CDT
Sites:University of Chicago, University of Chicago - Sandbox
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