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xMail - Outlook 2011 for Mac Email FAQs

This article answers some frequently asked questions about using xMail with Outlook 2011 for Mac.

Help! Outlook won't send any messages!

How can I recover deleted messages?

How do I make a signature?

Why can't I see some of my folders?

Why do my messages from different accounts all go to one inbox?

How do I insert a line in my email to separate two parts?


Help! Outlook won't send any messages!

First, make sure you have installed any Outlook updates, and then make sure you have installed any Apple software updates for your Mac. Install all of the updates, even if they don't seem relevant. This problem is most commonly caused by Safari, so will often provide a resolution. If your problem persists after updating, refer to this document from Microsoft.

How can I recover deleted messages?

Check to see if your messages are in the deleted items folder.

Deleted Items

If so, simply drag them back to your inbox. If your messages are not in your deleted items folder, follow the OWA 2010 - Recover Deleted Items instructions to recover items up to 14 days old.

How do I make a signature?

See the Outlook 2011 for Mac - Create an Email Signature instructions to create a signature.

Why can't I see some of my folders?

Outlook 2011 for Mac allows you to hide local folders, and this option is turned on by default. If you want to store and access mail, contacts or calendars on your computer, you can disable this:

  1. Click the Outlook menu at the top of the screen and open Preferences.
    Outlook Menu

  2. Click General.
    Preferences Main

  3. Uncheck Hide On My Computer folders.
    Preferences General

Why do my messages from different accounts all go to one inbox?

To prevent this, follow the first two steps here to open the general preferences, and uncheck Group similar folders, such as Inboxes, from different accounts.

How do I insert a line in my email to separate two parts?

On a new line, type three underscores and then press enter. Outlook will automatically insert a line separator.




Keywords:mail exchange   Doc ID:27483
Owner:Dan K.Group:University of Chicago
Created:2012-11-28 10:22 CSTUpdated:2016-10-13 12:42 CST
Sites:University of Chicago, University of Chicago - Sandbox
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