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Chalk - Clear Java Cache (Instructor and Student)
This article explains how instructors and students can clear their Java Plug-in Cache in both Windows and Mac computers, should they receive a Certificate pop-up when using various tool options and the control panel in Chalk.
To Clear Java Plug-In Cache (Windows-All Versions)
Occasionally, after logging into Chalk and trying to use a course tool (students and instructors) or the control panel (instructors), a pop-up certificate warning may appear. If this happens, just answer "yes" or "accept". But if a problem occurs thereafter, clearing the Java Cache helps. Here are the directions to clear the Java cache.
- Click Start > Control Panel.
- Double-click the Java icon in the control panel.
The Java Control Panel appears.
- Click Settings under Temporary Internet Files.
The Temporary Files Settings dialog box appears.
- Click Delete Files.
The Delete Temporary Files dialog box appears.
- Click OK on Delete Temporary Files window.
Note: This deletes all the Downloaded Applications and Applets from the cache.
- Click OK on Temporary Files Settings window.
Note: If you want to delete a specific application and applet from the cache, click on View Application and View Applet options respectively.
To Clear Java Plug-In Cache (Mac OS X 10.5 (Leopard), 10.6 (Snow Leopard), 10.7 (Lion) and Java 1.5 and 1.6)
- Click on the Finder icon located in your dock.
- Click Applications, and then click the Utilities Folder.
- Double-click the Java Preferences icon.
- Click on the tab labeled Network and then click the button labeled Delete Files….
- Ensure that both check boxes are checked and then click the OK button.
- Close the Java Control Panel (Step #4).