This article explains how to remove xMail data from a mobile device that has been lost or stolen, or when an owner needs to recycle a device.
These instructions apply to Mobile Devices which are synchronizing with the IT Services xMail service and using a recognized and supported protocol. This does not apply to mobile devices using non-ITS Exchange mail servers (e.g. Booth, Medical Center, Law, etc.)
Outlook Web App (OWA) can be used via Internet Explorer 6 or later and the latest versions of Firefox, Chrome, and Safari.
Blackberries have to be using ITS xMail services and use Blackberry Enterprise Services (BES) for syncing. To request a data wipe, contact the ITS Service Desk.
Some devices may be listed, but their support varies by official phone vendor. Jailbroken, rooted, non-manufacturer ROM-based devices may not respond to the wipe command.
If you have multiple devices synchronizing with xMail, each should be reflected in the list and you will need to determine which one you would like to wipe. In some cases, the same device may be listed multiple times - this generally happens when you have setup, wiped the account from the device, and then set it up again. This can also happen when you upgrade the operating system or change mail clients on the device. You may also just see information from past devices from long ago, and if so, you can choose Remove Device from List... to edit the listing. Be careful though, once you remove the device you will not be able to wipe it!