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Voicemail - Mailbox Setup and Features - Quick Tips

This article explains how to perform some commons functions in the voicemail system.

Transfer a Call Directly to Voicemail

Record My Name

Working With Distribution Lists

Initialize Your Mailbox

Change my password


Transfer a Call Directly to Voicemail From PBX Phone

  1. Tell the caller you will transfer them to the party's voicemail box
  2. press the "TRNSFR"or "CONF" button
  3. dial 2-6986
  4. when greeted by the system, press the POUND key [#]
  5. press 8
  6. press the STAR key [*]
  7. dial the 5-digit mailbox number you wish to forward the call into
  8. press 1
  9. as soon as you hear the intended party's voicemail greeting, you may release the call or hang up.

Transfer a Call Directly to Voicemail From VoIP Phone

  1. Tell the caller you will transfer them to the party's voicemail box
  2. press the "TRANSFER" softkey
  3. dial STAR key [*] and the 5-digit mailbox number you wish to forward the call into
  4. as soon as you hear the intended party's voicemail greeting, you may release the call or hang up.

Record My Name

Your recorded name is what callers will hear when you have selected the standard greeting including your name. This is also the name of your mailbox, which others on the voicemail system will hear when sending mailbox-to-mailbox messages. From the main menu, press [4] for setup options, [3] for personal settings, and then press [2] to change recorded name. You will be prompted to record your name. When you are finished, press:

  • [#] To save
  • [*] To keep

Working with Distribution Lists

This option has changed on the Unity voicemail system. Contact the IT Services Service Desk for further inquiries.

Check Which Numbers are Already Used as a Distribution List

This option has changed on the Unity voicemail system. Contact itservices@uchicago.edu for further inquiries.

Initialize Your Mailbox

Your mailbox number, which is the same as your telephone number and the temporary password [pin] is 26986. The first time you use voicemail, you will use the temporary password to access your mailbox. When you log in to your mailbox for the first time, the voicemail tutorial will automatically guide you through the steps of setting up your mailbox, changing your password, personalizing it with your greeting, and recording your name. The entire tutorial must be completed to properly initialize the mailbox, otherwise the mailbox will default back to the temporary password and any recordings will be erased. To begin:

  • Follow the instructions you've been provided to access your mailbox
  • Enter your temporary password to log in to your mailbox
  • Follow the voicemail tutorial to set up your mailbox
  • To exit your mailbox, press [*] until you exit from the system

Change my pin

To change your password [pin], From the main menu, Press [4] for setup options, [3] for personal settings, and then press [1] to change password. Press [*] to return to the previous menu.




Keywords:call, transfer, distribution_list, password, voice_mail   Doc ID:21847
Owner:Kathy C.Group:University of Chicago
Created:2011-12-19 16:26 CDTUpdated:2017-04-13 09:04 CDT
Sites:University of Chicago, University of Chicago - Sandbox
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