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Mobility - Service Description and FAQ

This article explains the Mobility feature, how it may be used, how an employee can manage their profile and offer quick tips to configure.

What is Mobility?

In addition to improved security, what other values does Mobility offer?

Is there a charge associated with Mobility?

Do all employees need a Mobility profile created at the VoIP Deployment project?

How can I request Mobility post-VoIP Deployment?

Once my profile is created, how can I manage my profile, change features, and refine the settings for the most optimal use?

Quick Reference for Ring Time Settings

Can telephone numbers be blocked from routing to my alternate destination?

Common Mobility Errors


What is Mobility?

Mobility allows an employee to securely forward their University of Chicago telephone number to one or several destinations (cell, home, etc) so that calls are not missed.

Employees can manage call routing and define schedules by day of week and time of day. Specific calling numbers can be redirected or not, according to client preferences.

In addition to improved security, what other values does Mobility offer?

  • All calls simultaneous Ring to deskphone and 4-destinations: You can identify up to 4 destinations to receive calls simultaneously, in addition to your University phone. You may choose cell phone, home phone, department main number, or team member, just for examples
  • Number blocking: You can maintain a list of originating numbers that should automatically be blocked, not answered and directed automatically to voicemail
  • Number allowed: You can also maintain a list of numbers that will always use Mobility. This means all other calls will not use Mobility
  • Self-managed destination and schedule: you manage the destinations and the schedule (time/day and day/week) to activate or disable Mobility
  • Group applications: Groups requiring 24x7 coverage may configure Mobility to include multiple destinations with a pre-defined schedule
  • Single University of Chicago voicemail: Mobility may allow all calls to default to your University of Chicago voicemail if the destinations are not answered. This insures that business voicemail may be easily redirected for forwarded to co-workers if needed. (You will find this most beneficial when IT Services delivers Unified Messaging, delivering voicemail to your email – Coming Soon.)
  • Cell-phone to Desk-phone Interoperability: By using the Mobility Soft Key on your deskphone, you can easily “move” the call from your deskphone to your cell phone when you may need to complete a call while walking to another meeting. Mobility Soft key will be added to your phone when your profile is created

Is there a charge associated with Mobility?

No, this VoIP feature has no set-up or recurring monthly charge.

Do all employees need a Mobility profile created at the VoIP Deployment project?

If you feel that your work does not require your immediate availability via telephone service, then do not request this service.

If you feel that you, your department and your Manager will benefit by your immediate availability via telephone service, then yes, request this feature at the time of the VoIP implementation or soon after.

How can I request Mobility post-VoIP Deployment?

If you are already on VoIP, review the feature with your Manager. Send an email to ITServices@uchicago.edu requesting Mobility, copy your Manager to insure your manager is aware of the service we are fulfilling on your department's behalf.

Since VoIP is a requirement for this service, you may also request this service, through your department Administrator, as your location and department migrate to VoIP.

Once my profile is created, how can I manage my profile, change features, and refine the settings for the most optimal use?

In order to use Mobility you'll need to have a Mobility profile established for you. For a brief introduction on Mobility, and for information on how to request a profile, please watch this short video.
View the Video

The first step to accessing your Mobility settings is to log onto the myphone site. This short video will show you how to connect to myphone.
View the Video

Mobility allows you to control what devices ring and when. The following video will explain how to manage your ring schedule.
View the Video

In addition to controlling your ring schedule, you can also change how many times your desk phone rings before forwarding to another number. This tutorial will demystify ring timers and offer you some guidelines.
View the Video

If you need to add an additional device to your Mobility profile, such a home or alternate office location, you may find this instructional video to be helpful.
View the Video

Whenever you make updates to your Mobility settings, it's a good idea to test your changes. Here's a quick overview of how to test.
View the Video

Quick Reference for Ring Time Settings

Mobility can be configured to handle your call either way just by changing your timer settings.

ringtimes.GIF

Can telephone numbers be blocked from routing to my alternate destination?

Yes, there are two Access Lists that can be created: One for blocking specific numbers, the other for allowing only certain numbers to reach your Mobility destination. While your University of Chicago phone will ring, the Access List(s) will permit only those calls designated to reach your specified destination. When using your webpage for your phone, go to Remote Destinations then Access List. Create the desired access list whether blocking or allowing “Save” then go back to your remove profile and add the list to your profile.

Common Mobility errors

My Mobility feature is not working, even though I updated my schedule. What can I do?
While on your VoIP website please check the following.

Under Remote Destination

  • Is the check box associating the phone device and profile checked? If not check the box and “Save”.
  • Is the time zone correct? If not correct the time zone and “Save”
  • Is mobile phone and enable mobile connect boxes checked? If not check these boxes and “Save”.

Under Device Configuration pull up your phone profile in the drop down screen (begins with SEP)

  • Is DND box checked? If it is, un-check it and “Save”

If all of these little tips fail to enable your Mobility feature, please contact 2-5800 for further assistance.




Keywords:one-number, errors, myphone, SNR   Doc ID:21251
Owner:Kathy C.Group:University of Chicago
Created:2011-11-10 18:56 CDTUpdated:2017-04-28 12:47 CDT
Sites:University of Chicago, University of Chicago - Sandbox
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