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Chalk - FAQs

This article explains answers to frequently asked questions about Chalk 9.1. For a complete list of Chalk help resources, check out the Help Resources tab at chalk.uchicago.edu.

How do I – make my course available to students?

How do I – see a list of students in my course?

How do I – find and add users to my course, including TAs?

I am trying to manually add a user to my Chalk course site, but receive the message "No User matching the search criteria was found".

How do I – change a user's role in the course?

How do I – add a new item to the course menu?

What is “Edit mode”?

I am registered for a course but it is not showing up in the Chalk Course List.

Some of my students claim that they are not receiving the emails that I have been sending through Chalk.


How do I – make my course available to students?

Course Management/Control Panel > Customization > Properties > Set Availability >Yes

How do I – see a list of students in my course?

Course Management/Control Panel > Users and Groups > Users

How do I – find and add users to my course, including TAs?

Course Management/Control Panel > Users and Groups> Users > Find Users to Enroll

  • Special Note: If you cannot enroll a student, or you cannot find a student’s account, that student may already be enrolled in your course. Please verify by looking at the users listed. Additionally, make sure to click on the Find Users to Enroll instead of the Search Text Box. That Search Text Box will only search for users already in the course.

I am trying to manually add a user to my Chalk course site, but receive the message "No User matching the search criteria was found".

There are several reasons why you may receive this message:

  • The user may already be enrolled. Search Course Management/Control Panel > Users and Groups> Users to verify.
  • The student may have already been enrolled once and then dropped the course. If this is the case, please contact chalk@uchicago.edu, as this type of enrollment must be done by the Chalk administrators.

How do I – change a user's role in the course?

Course Management/Control Panel > Users and Groups > Users

  • Click on the down chevron (drop down menu) next to the name of the user you want to change
  • Select Change User’s Role in Course
  • Select the role you want to change to

This option is useful when enrolling a Teaching Assistant or another instructor.

How do I – add a new item to the course menu?

Some content areas on the course menu are set and available by default.  Instructors can always customize the course menu by adding new content areas, tools and links.

  • Click on the Add Button above the Course Menu
  • Click on Create Content Area
  • Name the Menu Item. If you want the new menu item to be seen by the students, be sure to click the Available to Users check box.

What is “Edit mode”?

When Edit Mode is on, instructors can build and modify the course or the content on the screen. If instructors want to view the course as a student would see it, turn Edit Mode off.

I am registered for a course but it is not showing up in the Chalk Course List.

There could be several reasons for this:

  • If you have just recently claimed your CNetID or have recently “added” or “dropped” a course, it may take a couple hours for that information to be reflected in Chalk.
  • Enrollment into a Chalk site comes directly from data feeds from the Registrar’s Office, so you should verify your enrollment with your department. However, it does take a few hours before that information is automatically updated in Chalk.
  • The instructor may not have set up their Chalk site yet, or may not even be using Chalk in their teaching efforts. Check with your Instructor.
  • The instructor may have their Chalk course site set to "unavailable" while they are designing the course. Check with your instructor.

Some of my students claim that they are not receiving the emails that I have been sending through Chalk.

All emails that are sent through Chalk will be going directly to one's CNetID@uchicago.edu email address. Please check that is where your students are checking their email. If they are forwarding their CNetID@uchicago.edu email to another email address, they should check the settings. More information can be found under: Email Forwarding.




Keywords:enroll role grade center course menu edit mode copy content control panel "enroll in course" "make available"   Doc ID:21162
Owner:LaQuanda J.Group:University of Chicago
Created:2011-11-04 09:41 CSTUpdated:2015-09-15 10:08 CST
Sites:University of Chicago, University of Chicago - Sandbox
Feedback:  4   17