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IT Services Liaisons FAQs

This article explains answers to a set of frequently asked questions regarding the IT Services Liaisons Program.

Can my Liaison help me get services?

Your Liaison can introduce you to current services that you might not be aware of, keep you updated about up and coming services, and work with you to customize services to fit your needs.

I need IT Services to develop and/or host a service for my group—can my Liaison help with that?

Your Liaison will work to connect you to the groups within IT Services best able to discuss what resources are required and if this is an ideal fit for ITS. Your Liaison will also act as your advocate within IT Services by voicing your needs and ensuring that you are involved in any projects that will impact your work. 

Our divisional support would like to know what sorts of support issues are going to IT Services instead of to the divisional support. Can you help us figure out our metrics?

Your Liaison can work with IT Services Support Services to provide you with division-specific metrics for calls and email received by IT Services Support.

I've placed an order for Service X through regular channels and I have not yet heard back. Can my Liaison help?

Yes, although for such matters, the Partner Hotline is a primary channel. Divisional support can contact the Partner Hotline at 2-4111, to check status or to escalate an issue or outage. However, your Liaison can also advocate for you, escalate a ticket, or work within IT Services to check the status of your request and can keep you up to date on developments.

How can I find out more?

Visit the Liaison website for more information about the Liaison program, including contact information for specific questions.

Keywords:liaison partner   Doc ID:19637
Owner:Barry J.Group:University of Chicago
Created:2011-08-07 18:00 CSTUpdated:2016-08-01 10:34 CST
Sites:University of Chicago, University of Chicago - Sandbox
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