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Hardware and Software Sales - FAQ

This article explains answers to a set of frequently asked questions regarding hardware and software sales.

Who may purchase from Hardware and Software Sales?

Where can I pick up my order?

What if there is a problem with my order?

Where do we go for Cellular Service?

Does the University have computer recycling for departments?

How do departments submit a custom quote or custom configuration for Dell or Apple? How do I get a custom quote?

Can I get additional discounts on large orders?

Can staff, faculty, and students make personal purchases?



Who may purchase from Hardware and Software Sales?

All departmental sales are processed through the BuySite procurement system. Anyone who has access to BuySite can purchase hardware and software. The Site Licensing Software List is available here as well as eligibility and directions for ordering.

Where can I pick up my order?

By default, all orders are shipped to the "ship to" address in your BuySite profile. For Apple and Dell orders greater than $5000 or that require special logistics, BuySite purchasers can request to ship to the IT Services Receiving Dock at 5225 S. Cottage Grove Avenue. IT Services will contact the requester when the order arrives to schedule delivery to your campus location Monday through Friday 8:30 to 4.

What if there is a problem with my order?

Departments should contact suppliers directly via the contact information found in BuySite. If escalation is needed, please submit a support request to IT Services at itservices@uchicago.edu and an IT Vendor Management specialist will contact you to act as your advocate.

Where do we go for Cellular Service

Cellular Services is located at 6045 S. Kenwood, 2nd floor. For questions you may either email itservices@uchicago.edu or call 2-5800 option 2, option 3.

Does the University have computer recycling for departments?

Yes, departments can contact computerrecycling@uchicago.edu for pick-ups (departments only) of old technology equipment to be recycled.

How do departments submit a custom quote or custom configuration for Dell or Apple? How do I get a custom quote?

Apple and Dell have direct punch-out pages within Buysite where one can customize a computer. If you need a custom quote for product not shown within the punch-out, contact itservices@uchicago.edu Once a custom quote has been created and approved, it can be added to the punch-out page for purchase within BuySite.

Can I get additional discounts on large orders?

Possibly. For orders over $10,000 please send a request to itservices@uchicago.edu asking for a volume discount. An IT Vendor Management specialist will contact you to act as your advocate in requesting the discount from the supplier.

Can staff, faculty, and students make personal purchases?

The University no longer has a retail storefront. There are no personal purchases through the University. Eligible staff, faculty and students can get academic pricing for some products at the following sites:




Keywords:Solution_Center, store, purchase, apple, mac, dell, computer, computers, software, lenovo, recycling, cellular   Doc ID:19613
Owner:Elizabeth J.Group:University of Chicago
Created:2011-08-07 19:00 CDTUpdated:2017-05-08 17:26 CDT
Sites:University of Chicago, University of Chicago - Sandbox
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