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Urgency (ITSM)

A measure of the business criticality of an Incident, Problem, or Change, e.g. how long it will be until an Incident affects the entire University, or how soon a Change needs to be implemented to prevent serious business disruption.



Keywords:Urgency (ITSM)   Doc ID:18905
Owner:David N.Group:University of Chicago
Created:2011-06-18 18:00 CSTUpdated:2011-06-18 18:00 CST
Sites:University of Chicago, University of Chicago - Sandbox
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