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Service Level Agreement (SLA) (ITSM)

An Agreement between an IT Service Provider and a Customer. The SLA describes the IT Service, documents Service Level Targets and specifies the responsibilities of the IT Service Provider and the Customer. A single SLA may cover multiple IT Services or multiple Customers.



Keywords:Service Level Agreement (SLA) (ITSM)   Doc ID:18901
Owner:David N.Group:University of Chicago
Created:2011-06-18 18:00 CSTUpdated:2011-06-18 18:00 CST
Sites:University of Chicago, University of Chicago - Sandbox
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