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Problem (ITSM)

A cause of one or more Incidents. The cause may or may not be known at the time of the first Incident; if it is not known, then a Root Cause must be found.

Keywords:Problem (ITSM)   Doc ID:18894
Owner:David N.Group:University of Chicago
Created:2011-06-18 18:00 CSTUpdated:2011-06-18 18:00 CST
Sites:University of Chicago, University of Chicago - Sandbox
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