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Priority (ITSM)

In standard ITIL, an attribute that establishes the order in which Incidents, Problems, Changes and Service Requests are supplied with resources. Priority is based on Impact and Urgency for Incidents, Problems and Service Requests and on Impact and Risk for Changes.

Keywords:Priority (ITSM)   Doc ID:18893
Owner:David N.Group:University of Chicago
Created:2011-06-18 18:00 CSTUpdated:2011-06-18 18:00 CST
Sites:University of Chicago, University of Chicago - Sandbox
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