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Incident (ITSM)

An unplanned interruption to a service or a reduction in the quality of a service. Failure of a Configuration Item that has not yet impacted service is also an Incident. Within University IT Services processes, certain service requests are also treated as incidents.

Keywords:Incident (ITSM)   Doc ID:18890
Owner:David N.Group:University of Chicago
Created:2011-06-18 18:00 CSTUpdated:2011-06-18 18:00 CST
Sites:University of Chicago, University of Chicago - Sandbox
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