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xMail - Configuring Android Email Application

This article explains how to configure the email application on Android 4.0.x (Ice Cream Sandwich) devices for use with xMail.

Compatibility Notes

These steps were tested using the "Email" application on a Samsung Galaxy S III Android device. See below for additional compatibility details.

Email Configuration

If you are on-campus, IT Services recommends connecting via the campus wifi service (if your particular Android device is wifi capable) when performing this configuration. Certain steps in the configuration require validating settings with the xMail server and this is much faster via wifi than either 2G or 3G data speeds (if you have 4G and are comfortable with staying within your data usage cap, then this will work fine). Please see Wireless - Manual Configuration for Android for detailed information on connecting your Android to campus wireless. Once you've established the wifi connection, the following steps are how to add your xMail account to your device:

  1. From the home screen, tap the Email icon, found by default on the bottom in the fixed row of icons. If you've relocated the icon, tap Apps, then Email to find the application.
    Android 4.0.4 Home
  2. If no other email accounts are already configured on this device, the "Set up email" process launches.
    Set up email
  3. In the first field, enter; enter your CNetID password in the second field. Then tap Next.
    Set up email filled
  4. On the "Add email account" screen, tap Microsoft Exchange ActiveSync for the account type.
    What type of account
  5. On the "Exchange server settings" screen:
    enter ADLOCAL for "Domain"
    enter your CNetID for "User name"
    enter your CNet Password for "Password"
    ensure "Accept all SSL certificates" is checked
    tap Next
    Exchange Server Settings
    Your device will then attempt to retrieve and check your settings (depending on speed of connection) this will take a few seconds to a minute. If this step does not complete, go back and check for typos and also retype your password, since this is the most common error with this configuration.
  6. Once the device has established a successful connection, you will be prompted by the xMail server to grant "Remote security administration." Tap OK to continue.
    Remote security administration
    (NOTE: You *must* OK this to use your xMail account - this function provides you the ability to remotely wipe your Android device via xMail OWA in case your device is ever stolen or lost).
  7. Leave the account options at their defaults (editable at any time), and tap Next.
    Account Options
  8. The xmail server sends an alert to your device via the notification bar to "Activate device administrator?" at this point. Drag/Slide the notification bar down and tap on this alert and tap Activate.
    Activate device admin
  9. Provide a name for the account you've just created, to help differentiate it from any other email accounts you may have created on your device. In the "Give this account a name (optional)", we suggest "xMail." Tap "Done".
    Account is Set Up
  10. You should now be able to access your xMail account using your Android device

Additional Compatibility Notes

The Samsung Galaxy S III used for these instructions was the model SGH-i747 specific to the carrier AT&T. The Galaxy S III was initially launched in mid-2012 running version 4.0.4 (Ice Cream Sandwich) of the Android OS and may receive an update to 4.1 (Jelly Bean) in late-2012, at which point these instructions may no longer track precisely. Furthermore, both Samsung and AT&T may have (and might continue) to customize/modify this stock Android Email application to add/remove functionality. These steps may work with earlier versions of the Android OS (i.e. 2.3.x "Gingerbread), but will not work with significantly earlier versions (IT Services recommends using at *least* Android 2.3.x or later - earlier versions omit key ActiveSync features and functionality and are not supported).

These instructions may help with other 4.0.X-based Android devices, however IT Services has not tested or validated other devices and cannot guarantee compatibility, since each carrier and manufacturer applies their own customizations which can both enhance and in many cases remove functionality from the stock Android OS releases. Lastly, most manufacturers apply a custom launcher/UI on-top of Android which may make precise replication of these steps not track correctly or at all. For example, HTC devices use "Sense", while Samsung devices use "Touchwiz" and so on. When in doubt, please consult with the carrier you obtained your mobile device from and/or the manufacturer for specific advice and steps to configure your Email as they will be the best source for specific configuration information.

Exchange support via the Email application included with Android 4.0.X utilizes ActiveSync 14.1 - which is the current version of the protocol offered by Exchange 2010 SP1 servers, which is what xMail presently uses - so you can perform most common mobile email, calendaring and contact-related tasks. As with any third-party (i.e. non Microsoft) Exchange client, IT Services recommends using it for basic mail, calendaring and contact tasks ONLY, such as composing, replying, viewing and accepting. Do not modify recurring calendar events using your mobile device as this has the potential for breaking these appointments. Delegate access and use of shared and/or alternate calendars or accounts is not supported via mobile devices as well.

Keywords:samsung, ice_cream_sandwich, 4.0, 4.0.4, setup, ics   Doc ID:16997
Owner:Dan K.Group:University of Chicago
Created:2011-02-21 19:00 CDTUpdated:2017-04-06 21:14 CDT
Sites:University of Chicago, University of Chicago - Sandbox
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