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VoIP - FAQ

This article answers some frequently asked questions about VoIP phones.

How can I learn about features on my phone such as transfer, conference call, call forward, and hold/retrieve?

Why do the features on my screen change?

What phone models are available?

Will my other analog devices like answering machines or fax machines work with the IP system?

What does the Services button do?

Can I use my current headset?


How can I learn about features on my phone such as transfer, conference call, call forward, and hold/retrieve?

You can press ciscohelp.jpg to learn more about your IP phone's features. Also see Telephones - VoIP - Quick Reference Guides. Some features are available only on request; others are standard.

Why do the features on my screen change?

Your IP phone uses softkeys to access call features and options. Softkeys change according to the state of the phone. For a list of softkey features, see Telephones - VoIP - Softkey Features.

What phone models are available?

We provide several IP phone models. For a list of our phone models and and their features, visit our Rates and Instruments page.

Will my other analog devices like answering machines or fax machines work with the IP system?

For information about a specific analog device, call 2-5800 (773-702-5800) and select option 2, or send an email to itservices@uchicago.edu.

What does the Services button do?

Currently, this feature is disabled.

Can I use my current headset?

Yes, as long as it is VoIP enabled. For information about a specific headset, call 2-5800 (773-702-5800) and select option 2, or send an email to itservices@uchicago.edu. For a list of recommended headsets, visit our Rates and Instruments page.

See Also




Keywords:ip, phone, features, headset, cisco   Doc ID:16166
Owner:Kathy C.Group:University of Chicago
Created:2010-12-07 19:00 CDTUpdated:2017-03-10 18:02 CDT
Sites:University of Chicago, University of Chicago - Sandbox
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