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CNetID Account and Password or Passphrase FAQ

This article explains answers to frequently asked questions regarding CNetID accounts and passwords or passphrases.

Note: If your question is related to account closure, you should see Account Closure, Eligibility and Information.

CNetID? CNet password and passphrase? What are those for?

I tried to change my password or passphrase but it says my account is locked!

I forgot my CNet password or passphrase. How can I reset it?

I lost my password or passphrase. Can I recover it?

Can I reuse an old CNet password or passphrase?

I don't remember my CNetID. Can I look it up?

I want to change my CNetID. What do I do?

My attempt to create an account failed. Why?

What's the difference between my @midway and @uchicago email addresses?

If I used to be a student, but am now a staff member, or vice versa, what happens?


CNetID? CNet password and passphrase? What are those for?

Most people have more usernames and passwords than they'd care to remember. To address this problem, IT Services has adopted a single set of credentials for access to all common services we provide. This is the Chicago Network ID, or CNetID, and the CNet password. The CNet password must be at least twelve characters long.

Instead of a password, users of university services, such as the Online Directory, myUChicago, and UChicago G Suite, may choose to use a passphrase. The CNet passphrase is a phrase meaningful to you that you choose. The CNetID passphrase functions like a CNet password, allowing you to log in to all the common services you are eligible to use based on your affiliation with the university. The CNet passphrase must be at least nineteen characters long.

I tried to change my password or passphrase but it says my account is locked!

This is usually because you tried and failed to log in ten times. Talk to the Identification & Privileges Office (IPO) to unlock your account. This is a security precaution to prevent someone from trying to break into your account through brute-force guessing.

I forgot my CNet password or passphrase. How can I reset it?

If you forget your CNet password or passphrase, you need to change it for some other reason, you can do so at the CNetID Account Management website. If you are unable to reset it through the CNetID website, you can reset it in person at the Identification and Privileges Office (IPO) in the Regenstein library. For more information on changing your password, see the article CNetID - Changing Your CNet Password Or Passphrase

I lost my password or passphrase. Can I recover it?

No, you cannot recover a lost password or passphrase. Passwords and passphrases are encrypted in a non-recoverable form as soon as you create them. This is a security mechanism that helps protect your password or passphrase from data theft.

While you can't recover your old password or passphrase, you can rest it. See the article CNetID - Changing Your CNet Password Or Passphrase for more information. If you can't reset your password or passphrase online, contact the Identification and Privileges Office (IPO) at (773) 702-8782.

Can I reuse an old CNet password or passphrase?

No, you may never reuse or renew CNet passwords or passphrases. You may, however, create a plan for changing your password or passphrase that allows you to easily remember successive passwords or passphrases. For example, if your passphrase is “Oh, say can you see by the dawn’s early light”, changing the passphrase can be as simple as moving on to the next line: “What so proudly we hailed at the twilight’s last gleaming?”

I don't remember my CNetID. Can I look it up?

If you have forgotten your CNetID, you may look it up at Who Am I?. Alternately, you may contact the Identification & Privileges Office (IPO). They are located in the lobby of the Regenstein Library or you can call (773) 702-3344.

I want to change my CNetID. What do I do?

CNetIDs cannot be changed. If you want to change your CNetID because of harassment, stalking, or other situations, contact abuse@uchicago.edu to discuss the problem. If you're looking for an alternate email address, you should create an alias. See CNetID Email Aliases FAQ for more information about creating an alias.

My attempt to create an account failed. Why?

If you are unable to create a CNetID through the CNetID Account Management website, it may be due to one of the following:

  • You aren't in the system yet.
  • You have entered information incorrectly.
  • You are not eligible for an account.

To determine which of these is the case, contact the Identification and Privileges Office (IPO).

What's the difference between my @midway and @uchicago email addresses?

For almost all purposes there is no difference between @midway and @uchicago addresses. You should only give out your @uchicago.edu address, as @midway.uchicago.edu addresses are considered deprecated and only maintained as a legacy service.

If I used to be a student, but am now a staff member, or vice versa, what happens?

While some changes are made to your user account when you switch between student, staff, or faculty status, your account name and password are unaffected. In other words, while you may use different services, you will access them in the same way. You should replace your UChicago ID card when you change roles at the Identification and Privileges Office (IPO).




Keywords:cnetid, IPO   Doc ID:16056
Owner:Astrid F.Group:University of Chicago
Created:2010-12-05 19:00 CDTUpdated:2017-05-18 13:42 CDT
Sites:University of Chicago, University of Chicago - Sandbox
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