Topics Map > University of Chicago > IT Services > Accounts, Identity, & Security
Account Closure, Eligibility & Information
This article explains account closures, transitions, and eligibility for account services.
User alert: IT Services does not determine your eligibility.
Every day, IT Services collects records and data from across the campus to determine whose eligibility for service has ended, as well as who has newly arrived at the university and become eligible. IT Services acts on the decisions made across the institution; those decisions determine who has services and who does not. The closure process is designed to close the accounts of individuals who are no longer listed as eligible in the university records.
User alert: You must contact your department to correct your records if you believe you should retain your account.
Below, you will find a graphical account closure timeline, a detailed written account closure timeline, and information about what to do if you have problems. Note that certain categories of individuals, like alumni, may retain select services after their accounts are closed. Information about these categories is also included below.
For information about migrating your email and other things you may want to do during account closure, see Preparing for Account Transition or Closure.
The Basics of Uchicago Account Closure
This chart illustrates the account closure process, from day one to day 45. Closure will stop immediately and any lost privileges will be restored hours if the individual returns to an eligible status.
- If you have returned to eligibility and were informed that the account closure process has been stopped, please allow a day or so for any privileges already lost to be restored.
- Due to the time it takes for all of our systems to receive updated information about your account, you may continue to receive messages about your account closing despite being back in good standing. Please be assured that if you have received confirmation of your restored eligibility, you will not continue to lose privileges and any you have already lost will be restored within a day or so.
Day 1: IT Services notes that an individual is no longer eligible for @UChicago account services. IT Services marks the account for closure. Students of the university generally receive a two-quarter grace period before their account enters our closure process. Recently graduated students will immediately lose remote access to the library's electronic resources once their student status updates on the first day of the new quarter.
Day 3: IT Services sends the first notice of impending closure the account holder. At this time, the account is formally on track for closure. In order to ensure that account holders become aware of their imminent loss of service, and not to rely solely on email notification, some services are closed early in the process. These may include wireless and VPN access, University proxy service for off-campus access to licensed library resources, and technical support through the Service Desk (excepting matters relating to this closure process.) These services will close one week after the first notice. Account holders are also notified that their remaining account services, including email storage and all computing on IT Services computers (computing labs, computing classrooms, web kiosks, etc.) will close 42 days after the first notice.
Day 9: IT Services sends a reminder notice of the first round of services closing.
Day 10: The first group of services mentioned above closes.
Day 31: IT Services sends a reminder notice two weeks prior to the impending closure to all account holders.
Day 38: IT Services sends a reminder notice one week prior to the impending closure to all account holders.
Day 42: IT Services sends a reminder notice three days prior to the impending closure to all account holders.
Day 44: IT Services sends a reminder notice one day prior to the impending closure to all account holders.
Day 45: The second group of services mentioned above closes.
User alert: Accounts and all data and files saved on university servers will be permanently and irreversibly purged from our systems. If an individual returns to active status at the university after this time, he or she will reclaim the same CNetID, but all files and email will have been removed.
See the following pages for more details.
I'm still eligible. How do I stop the closure?
Please be aware that IT Services collects data from multiple entities on campus to determine who is and is not eligible for closure, then acts on that data.
User alerts:Your eligibility is not governed by IT Services
- If you believe you should not be in the closure process, but you continue to receive warnings, you should contact your department promptly to avoid the potential loss of any important files. Your department may then confirm your details with the proper office on campus. Only your department can initiate a correction of the records that show you as ineligible. Contacting IT Services about your closure will not cause your account to be reopened.
- IT Services does not grant temporary extensions to accounts in closure for any reason.
I've notified the proper individuals about my eligibility. Now what?
Once you have taken the proper steps and IT Services receives updated information about your eligibility, you will receive an email noting that we have halted your account closure. Upon receipt of that email, any services locked by the closure process will be restored and your account will be fully active. Be aware that offices move at different speeds. If you receive additional closure notifications, you should check with the proper individuals in your department again.
Who keeps what?
All account holders maintain access to their CNetID and password. With the exception of the groups noted below, the CNetID and password will not provide access to any services.
The following groups retain select services:
University alumni that have earned a degree from the University of Chicago retain access to these services:
- Campus wireless network
- Email forwarding for email@example.com
- Online transcript access
- Course information in Chalk
Note: Alumni may not pay to retain proxy access, email accounts, and other services.
Booth School of Business Alumni
Closure of your CNet account by IT Services does not influence your Booth or Email4Life accounts. The Email4Life account system is not managed by IT Services, but by a separate IT organization at Booth. Different protocols for account management or closure may apply. Booth School of Business alumni retain a number of services through the school itself, including email forwarding for their Chicago Booth email addresses. Booth alumni should see Booth's alumni resources page.
Former students retain online transcript access.
Faculty and Staff
Staff, faculty, and other academic appointees retain access to authentication services using their CNetID and password. Select services, such as Chalk, require only authentication for access, so staff, faculty, and other academic appointees remain eligible for them. Additionally, faculty, staff, and other academic appointees retain access for any local services, such as a departmental database, that their organization provides to them. Faculty, staff, and other academic appointees will not retain access to centralized services such as email or university wireless access when they depart the university.
Faculty emeriti retain full access to services, including Chalk, VPN, and Proxy Server for Library resources when they retire.