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Setting Up Your iPhone

This article explains how to configure your iPhone for your work at the University.

iPhone Support

  • All technical support for the iPhone is handled by Apple directly.
    • If you purchased AppleCare, please call the AppleCare dedicated iPhone team: 800-800-2775 option 3
    • Otherwise please call Apple Technical Support at 800-694-7466
    • Apple has three warranty or repair options: the first and most common is an active exchange in which they will send a replacement device and place a hold on your credit card for the value of the replacement device until your original is returned. This is best because it requires only a few minutes downtime as you swap the SIM card and resynchronizes with iTunes, but the credit hold is of concern to some. Second, you can ask Apple to send a prepaid box to return your device in, or, third, you can take the device to an Apple Store Genius Bar for repair. These require several days' downtime while awaiting receipt of the new phone but incur no immediate cost.

UChicago WiFi

To our WiFi network, the iPhone appears like any other computing device. You must authenticate through the same steps. We strongly recommend using the uchicago-secure wireless network - see Wireless - Configuration for iPhone and iPad . However, the iPhone, in an effort to conserve battery power, will regularly attempt to close network connections. During periods of even relatively short inactivity your iPhone may disconnect from the WiFi network. When this occurs, you will need to wait for your device to reconnect and in some cases simply toggling WiFi off/on will speed this process. Additionally, as you roam across campus and pass from one area to another, the Access Point your iPhone is connected to may change, introducing short gaps in connectivity while the device reconnects. See for more information.

UChicago VPN

From the iPhone App Store, download the Cisco AnyConnect application. When installed, give it a "Description" of your choice, enter as the Server Address, turn Network Roaming to "on" and Use Certificates to "off." You will be asked to enter your University CNetID and password.

External Resources

See Also

xMail - Setting Up xMail on Your iPhone, iPad or iPod Touch

Keywords:setup,,vpn, accessories, cvpn, VPN, Connection, Guide   Doc ID:15796
Owner:Kathy C.Group:University of Chicago
Created:2010-11-28 19:00 CDTUpdated:2017-03-10 09:24 CDT
Sites:University of Chicago, University of Chicago - Sandbox
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