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How to Read your IT Services Voice and Data Monthly Statement
This article explains how to read your IT Services Voice and Data Monthly Statement.
IT Services provides a monthly voice and data statement to Account Administrators. It is a summary of all voice and data charges accrued between the billing dates of the 1st through the 31st of the month. CBM accounts will see a charge identified as "CBM Adjustment." More information on this follows at the end of this article.
For further information on the different types of telephone equipment available through IT Services, please go to Telephone Instrument Catalog.
- Section 1: Summary of Charges by Product, Service and Usage Type
- Section 2: Charges by Product
- Section 3: Customer Charges
The section title is located at the top center part of the bill.
The date at the top left corner of the bill is the 1st day of the month following the bill cycle. The time the bill was generated is also listed.
At the top part, the bill lists the ten digit FAS/Cost Center account number and title that charges are billed to under the heading “Ledger Number”. It also lists the name of the Account Administrator identified by the Comptroller Office and Hospital Budget Office as the person who should receive the bill.
Below this is a summary and total of all charges for the month, categorized by IT Services charge types for products and services. The total is the amount that appears in monthly ledgers.
After the total is contact information for any questions you may have about your bill. Departments are responsible for all charges. Disputed charges must be sent to IT Services within 30 days.
This section of the bill lists charges by product or service. Products and services are identified by abbreviated codes and include everything from jack installation to voicemail to cellular accessories. Consult the glossary to research a specific term.
For each product or service, the user, charge description, the quantity and total charges are listed according to phone numbers when available. Monthly charges and usage charges are listed separately.
This section of the bill provides a complete listing of all charges broken down by phone number.
The top of Section 3 lists the same identifying information located in previous sections: the 10-digit FAS account number and the name of the account administrator.
Below this, under “location,” a phone number, room number, building name, and jack location are listed. The tables below this show all the charges associated with that number; there will be multiple tables because each table catalogs a separate category of charges.
Each table ends in a subtotal for that category of charges for that number. A grand total representing all charges associated with the specific phone number is provided after all the tables. When added together, these phone number-specific grand totals should match the totals from Section 1 and Section 2.
Data networking charges are aggregated and charged to Executive-level accounts for all University departments outside Chicago BioMedicine. Chicago BioMedicine is being charged an additional rate of $31.72 per telephone per the agreement between CBM and University of Chicago senior administration. This covers a pre-negotiated service charge between the University and CBM.