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SharePoint 2010 - FAQ

This article provides answers to a set of frequently asked questions regarding SharePoint 2010 Sites at the University of Chicago.

I know I entered my username and password correctly, but I'm still unable to access my site.

How do I request a new site?

How do I request access to an existing site?

Why am I unable to upload a document?

Why do I get an error when trying to edit a document with a Microsoft Office client application?

Why can't I upload multiple files at once?

Why am I constantly prompted for authentication?

I am a site administrator, why I am unable to edit information for my site users?

What information is required for escalation?

When selecting "Open with Explorer" in a document library, Explorer opens but no files/folders are displayed.


I know I entered my username and password correctly, but I'm still unable to access my site.

Unlike most university systems, SharePoint uses NTLM authentication so you will need to prefix your username with the name of your domain. If you are using your CNetID then your username should be entered as adlocal\<cnetid>. If you are using a UCHAD ID then your username should be entered as uchad\<uchad id>.

How do I request a new site?

If your department already has a site then your site administrator can create a new site for you, alternatively you may complete a site request form. For additional information and a link to the request form see SharePoint 2010 - How to Request a Site.

How do I request access to an existing site?

For security reasons, ITS is unable to give anyone access to a site that he or she does not administer. If you visit a SharePoint site and receive an access denied message then you should see a link to request access. Follow this link and supply the necessary information. An email will be sent directly to the site administrator who can provide the necessary access. If you don't see this link, then the site administrator has not configured access requests for the site. If you know who the site administrator is, you should contact them directly and request access. If you don't know who the site administrator is then the Site Directory can be consulted. Note that the directory is secured so you may be required to login with your CNetID or UCHAD credentials.

Why am I unable to upload a document?

There are several reasons why you may not be able to upload a document. The most common reasons are:

  • Insufficient rights - in order to upload documents you must have at least contributor permissions. If you don't, the controls in the ribbon will be grayed out and you will not be able to select them. Your site administrator can give you this permission if it is necessary
  • Document is too large - The largest file that can be saved to a SharePoint site is 128 MB.
  • File type is not supported - For security reasons potentially unsafe files are not allowed to be saved. Files with any of these extensions cannot be saved to a SharePoint site: ade, adp, app, asa, ashx, asmx, asp, bas, bat, cdx, cer, chm, class, cmd, cnt, com, config, cpl, crt, csh, der, dll, exe, fxp, gadget, grp, hlp, hpj, hta, htr, htw, ida, idc, idq, ins, isp, its, jse, ksh, lnk, mad, maf, mag, mam, maq, mar, mas, mat, mau, mav, maw, mcf, mda, mdb, mde, mdt, mdw, mdz, msc, msh, msh1, msh1xml, msh2, msh2xml, mshxml, msi, msp, mst, ops, pcd, pif, pl, prf, prg, printer, ps1, ps1xml, ps2, ps2xml, psc1, psc2, pst, reg, rem, scf, scr, sct, shb, shs, shtm, shtml, soap, stm, svc, url, vb, vbe, vbs, ws, wsc, wsf, wsh
  • Site is over quota - All SharePoint sites by default have a 10 GB quota. If you are unable to save a document because of this you should contact your site administrator.

Why do I get an error when trying to edit a document with a Microsoft Office client application?

By default when you click on an office document (Word, Excel, PowerPoint) it opens in the browser. If you have contributor permission you will be able to edit the document by selecting "Edit in Browser" in the toolbar. If you would instead like to edit the document in your client application you can right click the document and select "Edit in Microsoft <Word, Excel, PowerPoint>" if your browser is Internet Explorer or Mozilla Firefox. These are the only two browsers that support this capability and if you are using another browser such as Google Chrome or Safari, you will only be able to edit the document in the browser. To provide this functionality a browser plugin is required and if it is not available an error will be displayed. This plugin is included with the 32-bit version of Office 2010 and upgrading to it will resolve the issue. You may also experience this error if a mix of Office 2007 and Office 2010 components are installed. In this case, running a repair on the Office 2010 installation will correct the error. If you are using Firefox and upgrading to Office 2010 is not an option, then you may download and install a plugin for Office 2007 from http://www.microsoft.com/en-us/download/details.aspx?id=27106.

Why can't I upload multiple files at once?

This option is only available if you are using Internet Explorer 7+ (32-bit only). For a full list of known limitations with other browsers, see SharePoint 2010 - Browser Compatibility.

Why am I constantly prompted for authentication?

A common complaint about SharePoint is the repeated requests for authentication. There are a couple of actions that can be taken to minimize this. If your computer is joined to either the ADLOCAL or UCHAD domain, your browser can be configured to pass your login credentials thus eliminating any login prompts. For instructions please see SharePoint 2010 - Configure Pass Through Authentication (Internet Explorer) or SharePoint 2010 - Configure Pass Through Authentication (Firefox). If your computer is not joined to either of these domains than you may check the option to save your credentials in the login box. This will save your credentials and reduce the number of times that you are prompted. However, when you attempt to open a Microsoft Office document, you will still be prompted for credentials if you are using Internet Explorer. This is by design and cannot be avoided. Firefox does not have this same behavior so you will not be prompted when opening a document in Microsoft Office from Firefox.

I am a site administrator, why I am unable to edit information for my site users?

If you were previously a site administrator for either a WSS 3.0 or SharePoint Foundation 2010 site you had the ability to edit information for any user in your site collection. SharePoint Server 2010, which is the underlying platform at the University of Chicago, has a service known as "Profile Synchronization". This service syncs many user information fields in SharePoint with information that is contained in Active Directory and these fields cannot be edited within SharePoint by anybody. Certain other fields such as "About Me" can be edited in SharePoint but only by the the user, not by the site administrator. The fields that are not editable in SharePoint are: Account, Name, Work email, Department, Title, First Name, Last Name, Work Phone, User Name & Office. If any of these fields contain incorrect information then they should be updated in the directory and the change will be synchronized to SharePoint within 24 hours.

What information is required for escalation?

Because the capabilities are closely tied to the browser that you are using and the version of Microsoft Office that is installed, the majority of issues encountered are a result of mis-configuration or a conflict on the client computer. If an issue needs to be escalated, the minimum information required is:

  • Exact error message displayed (if one is displayed)
  • Full URL of the page where the issue is encountered
  • Thorough explanation of the action that was attempted
  • Client operating system
  • Client Browser name and version
  • Microsoft Office version

When selecting "Open with Explorer" in a document library, Explorer opens but no files/folders are displayed.

Restarting the Webclient service should resolve this issue. To do this, follow the procedure below

  1. Click Start
  2. In the Run text box, type services.msc and hit the Enter key.
  3. Search for the service called WebClient.
  4. Right-click WebClient and select restart.
  5. After the service has successfully restarted, close the window by clicking the X button.
  6. Try to open the document library in explorer view again.




Keywords: share point   Doc ID: 25119
Owner: Joe M.Group: University of Chicago
Created: 2012-07-13 08:33 CDTUpdated: 2014-01-08 08:52 CDT
Sites: University of Chicago