This article explains answers to a set of frequently asked questions regarding Cellular Phones.

What do I do if my phone is not working?

Will my unused minutes roll over?

How do I change my plan or cancel my service?

What do I do when equipment is defective within 30 days?

What do I do when equipment if defective and outside the 30-day warranty period?

What do I need to do to use my service overseas?

Is there any information on working with xMail?

What are the CD Billing Cycle dates for cell phones?

What are customized call restrictions?

Can you establish different restrictions for incoming and outgoing calls?

How do I get help with or training on my BlackBerry, or SmartPhone?

What do I do if my phone is not working?

Visit the Cellular Phone Problems article.

Will my unused minutes roll over?

Yes, all AT&T accounts opened through the University of Chicago have roll over minutes, as well as, unlimited nights and weekends.

Verizon accounts will start a new minute cycle each month.

How do I change my plan or cancel my service?

You must contact IT Services if you wish to change or cancel your cellular service. Your written request can be submitted by email to itservices@uchicago.edu or by completing the cellular service request form at https://itservices.uchicago.edu/services/cellular/orderform/index.shtml

Please note: If you cancel services but still have time left on your contract, you will be charged a $175.00 early termination fee.

What do I do when equipment is defective within 30 days of purchase?

Visit the Cellular Phone Problems article.

What do I do when equipment if defective and outside the 30-day warranty period?

Visit the Cellular Phone Problems article.

What do I need to do to use my service overseas?

International Dialing plans are designed for the purpose of calling from the US to other countries. International Roaming plans are designed for use when traveling and can and generally should be added prior to your departure. These international voice services may be added and removed at will, but should be kept on the account for 30-90 days following your return, or until you note that the international charges have been applied to your plan.

International Data plans designed for receipt and sending of email while traveling, must be added for a minimum 12-month term.

For information or help when in the US, call 1 (800) 335-4685. When traveling internationally, call the International Roaming Group at 1 (916) 843-4685. Password: (CHICAGO)

Visit http://www.wireless.att.com/learn/international, for more information and suggestions when traveling.

Is there any information on working with xMail?

Yes, please go to the xMail Documentation page to find xMail FAQs and information on many other useful help topics concerning the service.

What are customized call restrictions?

Customized call restrictions is a feature that allows you to define rules for outgoing and incoming calls. You can set up call restrictions based on area code, prefix or phone number (such as 411 or 900-numbers), or date factors (day of week, time of day, specific date).

For more information on customized call restrictions, including order forms, go to the Customized Call Restrictions page.

What are the CD Billing Cycle dates for cell phones?

The AT&T Corporate Billing Cycle ends on the 7th of the month. Additions or changes made mid-cycle are generally pro-rated for the number of days in that month, but can be initated with the start of the next billing cycle (the 8th).

Verizon Corporate Billing Cycle ends on the 21st of the month.

Can you establish different restrictions for incoming and outgoing calls?

Yes, you can set up different restrictions for incoming and outgoing calls. Your incoming and outgoing restrictions do not need to mirror each other.

How do I get help with or training on my BlackBerry, or SmartPhone?

You can get help with your cellular phone by calling IT Services at 2-5800, Option 2, then Option 2, or by calling AT&T Business End User Care at 1 (800) 331-0500.